Return Policy

We want you to have a wonderful shopping experience with us. That’s why we carefully select the best products to ensure you get great quality every time you shop.

However, we understand that sometimes things don’t go as planned. To make sure you still enjoy shopping with us, we offer returns and refunds for certain situations. Here’s how our return policy works:

Exchanges and Replacements

We are unable to directly exchange products due to limitations in our ordering system. This means we can’t send out replacement products on our own. However, if your order wasn’t delivered because the shipment was canceled, you can get a replacement. This requires a direct consultation with one of our customer service agents.

Returning Defective or Incorrect Products

You can return a product if:

In the unfortunate event that the product is defective
The received product is completely different from what has been ordered

In these cases, you have the right to get a new product. This depends on whether we have the product in stock. If the product is not available, we will refund you the full amount you paid for it.

Steps to Return a Product

Contact Customer Service: If you need to return a product, the first step is to get in touch with our customer service team. They will guide you through the process and provide you with the necessary information and instructions.
Prepare the Product for Return: Make sure the product is in its original packaging and in the same condition as when you received it. Include all parts, accessories, and documentation that came with it.
Send the Product Back: Follow the instructions given by our customer service team to send the product back to us. Make sure to use a reliable shipping method and keep a copy of the shipping receipt for your records.

Refunds

Once we receive and inspect the returned product, we will process your refund. The refund will be issued using the same method you used to pay for the order. The time it takes to receive your refund can vary depending on your bank or payment provider.

Important Notes

We can only accept returns for products that were purchased directly from us.
We cannot accept returns for products that have been used, damaged (other than defects), or altered after you received them.
Original shipping charges are not refundable unless the return is due to our error (such as sending the wrong item or a defective product).

We appreciate your understanding and cooperation. Our goal is to ensure you are satisfied with your purchase and continue to enjoy shopping with us. If you have any questions or need further assistance, please don’t hesitate to reach out to our customer service team. They are here to help and make your shopping experience as smooth as possible.